Turtle Dolls

Return Information

What is the Return Policy?

You may return most products purchased. Most items may be returned with Thirty days of receiving the item. However we aren't the initial seller so you must contact and/or consult the actual sellers terms for returns individually.

Requirements for a Full Refund

Most of the time these are the basic requirements for a full refund.

Items with FREE Return Shipping

The below items usually contain a free return shipping method.

Bulky Items Delivered by Specialty Carriers

In order to return a heavy or bulky item which has been delivered by a specialty carrier (e.g., CEVA, ABF, Pilot), proceed to the Online Returns Center. The Returns Center will assist you through the returns process and may have you contact our specialized consumer support team, which may schedule the pickup of the item.

Note: Please do not refuse the delivery of your item. To guarantee the return and refund are processed correctly.

UPS Pickups

After you request a UPS pickup, UPS sends a driver to the address along with your shipping label within 1-5 working days. Make certain you've described the defect, damage, or error including that in the returned package. In case the original packaging still is available, return the product in this particular packaging. To help avoid difficulties with the pickup, remove any previously used shipping labels which might be still on the box.

Cancel Pickup Request

After the UPS pickup is requested, you cannot cancel that request until following first pickup attempt has been made. UPS will always make up to three pickup attempts. After the first pickup attempt, you may call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Be sure to have your tracking number handy.

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